(FAQ)
1. Can the good tray fit our product?
We offer 6 types of good trays: spiral, conveyor belt, direct push, hanging tray, medicine tray, and locker tray. We select the tray type based on your product dimensions and packaging to ensure compatibility. This flexibility applies to various vending machines, including a mini snack vending machine and a vending machine for candy.
2. Can we put our logo on the machine?
Yes. We provide customized stickers and allow logo upload on the touch screen. For vending machine with card reader models, your logo and service hotline can also be displayed directly on the screen.
3. Can I remotely check inventory and sales data?
Absolutely. Our smart vending system enables you to monitor all sales and inventory remotely via mobile. You can also control the machine, including cooling systems, power on/off, service mode, and other settings. This functionality is available for our card reader vending machine and other vending solutions.
4. Do your machines accept my country’s currency?
Our payment system supports bills, coins, cards, and e-wallets. Currently, our solution covers over 100 countries, meaning our machines, including reader for vending machine models, can likely support your local currency.
5. Do you provide after-sales service and warranty?
We offer a 1-year warranty, free spare parts within this period, and lifetime remote technical support. We also maintain your machine’s software to ensure long-term performance.
6. How long is the delivery time?
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Standard machines: 30–45 days
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Custom-made machines: please contact our sales team for details.
Our lead times apply to a variety of models, including vending machine for sale and custom units.
7. Why should I buy from you instead of another supplier?
We export to over 50 countries and maintain a high repurchase rate. Our machines represent the highest quality standard of China vending machine manufacturing, with strong hardware and stable software systems. Whether you need a vending machine with card reader or a specialized mini snack vending machine, we deliver consistent quality and innovation.
8. Do you develop the software yourself?
Yes. Our R&D team comprises 40% of our staff, dedicated to developing both hardware and software in-house. This ensures full control over quality for every vending machine for candy, card reader vending machine, and more.
